# Tiledesk Hybrid Search RAG Architecture

Retrieval-Augmented Generation (RAG) has become a fundamental paradigm for building intelligent systems that provide context-aware and factually grounded answers. Standard RAG systems, which often rely solely on...

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# Tiledesk Knowledge Base: Semantic & Hybrid RAG Engine

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# Human in the Loop: Agentic-AI needs humans

Generative AI has revolutionized customer support, offering powerful tools to automate and enhance the customer experience. However, when it comes to solving complex problems or providing...

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# Named Entity Recognition with Generative-AI

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# Build your self-training chatbot with Tiledesk

In this article we’ll examine how to enable your Tiledesk AI Agents with self train capabilities using the Tiledesk flow designer, the Tiledesk semantic engine (aka...)

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# The Tiledesk Instant Messaging engine

MQTT, the protocol behind efficiency In Tiledesk humans and chatbots work together side by side, by day one. Both humans and chatbots communicate on a text-based...

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# AI-Powered customer service automation with OpenAI Assistants (Beta)

OpenAI is developing a new kind of API interaction – OpenAI Assistants – that goes beyond the Completion APIs that we already support through the GPT...

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# Tiledesk Vision, 2024 and beyond: LLM-Enabled Framework for Conversational Apps

About our founder’s vision I remember at some point, about 12 years ago, when many developers were talking about the fact that the rise of mobile...

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# Leveraging ChatGPT as a Workflow Node in Conversational Automation

In October, Tiledesk unveiled its new Visual Flow Designer, also known as the Chatbot Design Studio. The concept of a visual designer isn’t a novel one....