# Michele Pomposo 19 March 2025 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 19 March 2025 #### [The cost of falling behind: AI Adoption challenges and the Tiledesk solution](https://tiledesk.com/blog/the-cost-of-falling-behind-ai-adoption-challenges-and-the-tiledesk-solution/) For mid-sized businesses, AI holds the promise of revolutionizing productivity and competitiveness. Yet, for many, this promise feels elusive. Outdated workflows, IT complexity, and rigid solutions [...] --- 20 January 2025 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 20 January 2025 #### [Agentic AI is changing customer service forever. Here’s how](https://tiledesk.com/blog/agentic-ai-is-changing-customer-service-forever-heres-how/) AI agents are becoming active participants in business operations, not just passive responders. They make decisions, use tools, and learn from each interaction. At Tiledesk, we’re [...] --- 19 November 2024 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 19 November 2024 #### [Multilingual customer support with Tiledesk AI Agent](https://tiledesk.com/blog/multilingual-customer-support-with-tiledesk-ai-agent/) As businesses expand globally, delivering localized and multilingual customer support becomes essential to maintaining a strong customer experience. For companies looking to scale their customer interactions [...] --- 12 November 2024 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 12 November 2024 #### [The Ultimate Guide to AI Agent Use Cases for Business Growth](https://tiledesk.com/blog/the-ultimate-guide-to-ai-agent-use-cases-for-business-growth/) When Tiledesk was first developed, its mission was simple yet transformative: to revolutionize customer service through a no-code, open-source platform with powerful AI Agents. But as [...] --- 20 October 2022 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 20 October 2022 #### [How to increase customer engagement online](https://tiledesk.com/customer-stories/how-to-increase-customer-engagement-online/) Are you starting a new business? Are visitors coming to your website but they are not performing any action inside it? Do you want to increase customer engagement online? You’re in the right place then! With Tiledesk you can give a positive answer to all these questions. --- 13 October 2022 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 13 October 2022 #### [How a fast-growing startup integrated its CRM with WhatsApp](https://tiledesk.com/customer-stories/discover-how-a-fast-growing-startup-did-easily-whatsapp-business-api-crm-integration/) Are you a startup or a scale-up? Do you want to import the chat on WhatsApp Messenger with your customers to your CRM? Are you looking [...] --- 22 July 2022 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 22 July 2022 #### [15 Best Free Live Chat Support for Your Website](https://tiledesk.com/blog/15-best-free-live-chat-support-for-your-website/) A live chat effectively allows you to manage online communication with your customers on digital channels. It will enable online businesses to stay closer to their customers and [...] --- 20 July 2022 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 20 July 2022 #### [We have two surprise announcements for our open source Conversational AI platform](https://tiledesk.com/blog/we-have-two-surprise-announcements-we-are-moving-tiledesk-open-source-license-to-mit-and-we-will-have-a-unique-codebase-from-now-onwards/) We continuously receive requests for customization of our open source conversational AI platform with a multichannel free live chat and built-in chatbots. Sometimes we also get questions [...] --- 15 July 2022 Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 15 July 2022 #### [You can now chat on Discord with Tiledesk team and other developers](https://tiledesk.com/blog/you-can-now-chat-on-discord-with-tiledesk-team-and-other-developers-open-source-live-chat/)