# Saeid Kajkolah 22 April 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 22 April 2026 ## [More control, clearer insights, smoother operations](https://tiledesk.com/changelog/more-control-clearer-insights-smoother-operations/) This release focuses on something teams usually realize too late: running AI agents in production is less about building flows and more about control, visibility, and […] --- 10 April 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 10 April 2026 ## [Build AI Agents That Take Action Using MCP: 5 Practical Business Use Cases](https://tiledesk.com/blog/build-ai-agents-that-take-action-using-mcp-5-practical-business-use-cases/) Interest in AI agents is rising, but expectations are changing even faster. Microsoft’s 2025 Work Trend Index found that 82% of leaders say this is a […] --- 31 March 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 31 March 2026 ## [Streaming KB Preview, Widget UX Updates and Cleaner AI Actions](https://tiledesk.com/changelog/streaming-kb-preview-widget-ux-updates-and-cleaner-ai-actions/) This release focuses on three things that matter in daily work: a clearer Knowledge Base experience, smoother widget behavior (especially on mobile), and a cleaner set […] --- 26 March 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 26 March 2026 ## [From Answers to Outcomes: How AI Agents Reason, Plan, and Act](https://tiledesk.com/blog/from-answers-to-outcomes-how-ai-agents-use-reasoning-planning-and-autonomous-actions/) Most companies have already crossed the first AI threshold. The next one is much harder. McKinsey found that 88% of organizations now use AI in at […] --- 18 March 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 18 March 2026 ## [How a Self-Learning AI Agent Turns Human Resolutions Into Better Support](https://tiledesk.com/blog/how-a-self-learning-ai-agent-turns-human-resolutions-into-better-support-2/) Customer expectations are rising fast, while support teams are still under pressure to do more with the same people. Salesforce reports that 79% of service leaders […] --- 18 February 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 18 February 2026 ## [Re-ranking, Knowledge Base Upgrades & MCP Tool Improvements](https://tiledesk.com/changelog/re-ranking-knowledge-base-upgrades-mcp-tool-improvements/) This release brings a major step forward in answer quality with Re-ranking, plus a batch of improvements across Knowledge Base web content, MCP tools, navigation, integrations, […] --- 22 January 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 22 January 2026 ## [How to Build an AI Agent for Lead Qualification with MCP](https://tiledesk.com/blog/how-to-build-an-ai-agent-for-lead-qualification-with-mcp/) Hello everyone, I am Saeid and I work with customers at Tiledesk on a daily basis. Over the last year, I have seen the same pattern […] --- 23 December 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 23 December 2025 ## [LLM Expansion, WhatsApp Upgrades & AI Settings Enhancements](https://tiledesk.com/changelog/llm-expansion-whatsapp-upgrades-ai-settings-enhancements/) Before the end of the year, we are shipping one of our most complete updates so far. This release brings new AI model options, better WhatsApp […] --- 30 November 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 30 November 2025 ## [Control what your self-learning AI adds to your knowledge base](https://tiledesk.com/blog/control-what-your-self-learning-ai-adds-to-your-knowledge-base/) This article walks through a ready-to-use self-learning AI agent template and how to tune its prompt so it rejects generic fixes and saves only content that […]