# Blog

Stories and articles about support, marketing, customer engagement, conversational commerce, product and more.

## Build AI Agents That Take Action Using MCP: 5 Practical Business Use Cases

Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 10 April 2026

Interest in AI agents is rising, but expectations are changing even faster. Microsoft’s 2025 Work Trend Index found that 82% of leaders say this is a […]

## From Answers to Outcomes: How AI Agents Reason, Plan, and Act

Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 26 March 2026

Most companies have already crossed the first AI threshold. The next one is much harder. McKinsey found that 88% of organizations now use AI in at […]

## How a Self-Learning AI Agent Turns Human Resolutions Into Better Support

Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 18 March 2026

Customer expectations are rising fast, while support teams are still under pressure to do more with the same people. Salesforce reports that 79% of service leaders […]

## How to Build an AI Agent for Lead Qualification with MCP

Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 22 January 2026

Hello everyone, I am Saeid and I work with customers at Tiledesk on a daily basis. Over the last year, I have seen the same pattern […]

## Control what your self-learning AI adds to your knowledge base

Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 30 November 2025

This article walks through a ready-to-use self-learning AI agent template and how to tune its prompt so it rejects generic fixes and saves only content that […]

## Tiledesk Hybrid Search RAG Architecture

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 4 August 2025

Retrieval-Augmented Generation (RAG) has become a fundamental paradigm for building intelligent systems that provide context-aware and factually grounded answers. Standard RAG systems, which often rely solely […]

## Tiledesk Knowledge Base: Semantic & Hybrid RAG Engine

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 22 July 2025

## Human in the Loop: Agentic-AI needs humans

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 14 July 2025

Generative AI has revolutionized customer support, offering powerful tools to automate and enhance the customer experience. However, when it comes to solving complex problems or providing […]

## The cost of falling behind: AI Adoption challenges and the Tiledesk solution

Published by [Michele Pomposo](https://tiledesk.com/author/micheletiledesk/) on 19 March 2025

For mid-sized businesses, AI holds the promise of revolutionizing productivity and competitiveness. Yet, for many, this promise feels elusive. Outdated workflows, IT complexity, and rigid solutions […]