# Product Updates Learn about Tiledesk latest updates where you’ll find new features, fixed bugs and more. ## 22 April 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 22 April 2026 ### [More control, clearer insights, smoother operations](https://tiledesk.com/changelog/more-control-clearer-insights-smoother-operations/) This release focuses on something teams usually realize too late: running AI agents in production is less about building flows and more about control, visibility, and ... --- ## 31 March 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 31 March 2026 ### [Streaming KB Preview, Widget UX Updates and Cleaner AI Actions](https://tiledesk.com/changelog/streaming-kb-preview-widget-ux-updates-and-cleaner-ai-actions/) This release focuses on three things that matter in daily work: a clearer Knowledge Base experience, smoother widget behavior (especially on mobile), and a cleaner set ... --- ## 18 February 2026 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 18 February 2026 ### [Re-ranking, Knowledge Base Upgrades & MCP Tool Improvements](https://tiledesk.com/changelog/re-ranking-knowledge-base-upgrades-mcp-tool-improvements/) This release brings a major step forward in answer quality with Re-ranking, plus a batch of improvements across Knowledge Base web content, MCP tools, navigation, integrations, ... --- ## 23 December 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 23 December 2025 ### [LLM Expansion, WhatsApp Upgrades & AI Settings Enhancements](https://tiledesk.com/changelog/llm-expansion-whatsapp-upgrades-ai-settings-enhancements/) Before the end of the year, we are shipping one of our most complete updates so far. This release brings new AI model options, better WhatsApp ... --- ## 17 November 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 17 November 2025 ### [Multi-Tool AI Agents, LLM Options & Key Fixes](https://tiledesk.com/changelog/multi-tool-ai-agents-llm-options-key-fixes/) We’re excited to share a major leap forward in what your AI Agents can do. This update includes a groundbreaking new feature that turns prompts into ... --- ## 21 October 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 21 October 2025 ### [Tiledesk Update – AI Conditions, File Controls & Widget Rules](https://tiledesk.com/changelog/tiledesk-update-ai-conditions-file-controls-widget-rules/) We’ve been busy lately and are excited to share some of the latest improvements at Tiledesk. This release introduces the powerful new AI Condition feature for ... --- ## 26 September 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 26 September 2025 ### [What’s new in Tiledesk: flexible widget, faster Knowledge Base & more](https://tiledesk.com/changelog/whats-new-in-tiledesk-flexible-widget-faster-knowledge-base-more/) Today, September 26, we are excited to share a set of improvements that make Tiledesk more flexible, more reliable, and easier to use for everyone. Let’s ... --- ## 17 September 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 17 September 2025 ### [Tiledesk update: WhatsApp self‑provisioning, AI model upgrades, and a new widget](https://tiledesk.com/changelog/tiledesk-update-whatsapp-selfprovisioning-ai-model-upgrades-and-a-new-widget/) We’re back with another round of powerful updates that make Tiledesk even more intuitive and flexible — from smoother WhatsApp onboarding to new AI model integrations ... --- ## 14 August 2025 Published by [Saeid Kajkolah](https://tiledesk.com/author/saeidkajkolah/) on 14 August 2025 ### [New updates: self-learning, hybrid KB, unanswered queries & more](https://tiledesk.com/changelog/new-updates-self-learning-hybrid-kb-unanswered-queries-more/) We’re rolling out a fresh batch of updates to the Tiledesk Dashboard — now live in production. This release introduces major enhancements in AI automation, Knowledge ...