# Tiledesk Product Update – October 2022🎃

## October 2022 Product update

We’ve officially entered the last quarter of the year 2022. And the word of the month is design! Being into design isn’t really an Italian stereotype – it’s the naked truth when it comes to our team at [Tiledesk](http://tiledesk.com/). We also like to think you’d appreciate the style & functionality combo as well. That’s why we’ve introduced free chatbot templates ready to use and easy to edit.

## [New Free Chatbot Templates](https://tiledesk.com/chatbot-template/)

If you’re looking to adopt as well as adapt a chatbot to your needs, we’ve got you covered. You can pick and choose as well as combine a chatbot template for your customer service or if you wish to automate your repetitive queries. All with one click only. **Do not forget** that these chatbots also run on other communication channels such as **WhatsApp Business, Telegram and Facebook Messenger**.

[Check out Free Chatbot templates](https://tiledesk.com/chatbot-template/ "")

## Here's what we've improved

### What's different on the widget

Firstly, the widget style and design show a great deal of improvement thanks to the refactoring. The png images do not have the bubble background anymore; instead they blend with the widget automatically. Also, when you hover on the images, you’ll notice a slight zoom in.

Secondly, the chatbot name doesn’t appear above the avatar anymore but within the message. Lastly, [our pre-chat form](https://developer.tiledesk.com/widget/advanced/prechat-form-json#custom-prechat-form) looks much sassier.

Playing in picture-in-picture

### What's different in our Conversation section

If you go to the Monitor section on the dashboard, which shows all of the conversations, you will notice three new options when sending a message. You can send a message as:

- “Open” if the conversation is still ongoing.
- “Pending” if you’re waiting for an important piece of info that puts the entire conversation on hold (e.g. customer’s phone number).
- “Resolved” which will automatically archive the conversation once the message has been sent (e.g. when you thank the customer for their patience).

Moreover, you can now convert a conversation to “Offline” so that it will be treated as a ticket assigned to a specific agent. The agent will then have enough time to resolve the issue offline without having to worry that the conversation may get lost and/or reassigned to another agent. For that reason, the option of the smart assign will get automatically disabled.