# Tiledesk Product Update – November 2022❄️

Winter is fast approaching and you can guess what’s been keeping our Engineers Team warm. That’s right – working on Tiledesk improvements and further development. In this monthly update, we’ll go through:

- [new onboarding journey](https://tiledesk.com/changelog/new-sound-notification/#onboarding)
- [new sound notification tones](https://tiledesk.com/changelog/new-sound-notification/#sound)
- [new Form Builder](https://tiledesk.com/changelog/new-sound-notification/#form)

And much more! Keep reading.

## [New Onboarding journey](https://tiledesk.com/changelog/new-sound-notification/#onboarding)

Try adding a new project, if you already have a Tiledesk account, or simply [sign up NOW](https://console.tiledesk.com/v2/dashboard/#/signup%20_blank) to check out this beauty. You will be able to **add a chatbot** as soon as you give your project a name. That way you’ll be ready to go live with your live chat with both humans and chatbots within minutes. This is your new onboarding journey.

[Try our New Onboarding Journey](https://console.tiledesk.com/v2/dashboard/#/signup "")

## New Sound Notification tones x 3

In order to make your customer service via live chat more efficient as ever, there are now 3 types of notifications. You will never skip a conversation again. This makes our heart skip a beat.

1. Short & sweet sound notification for **NEW messages** in an existing conversation. You will be notified of every update regarding your current customer conversations.
2. Prolonged sound notification for a brand **NEW conversation**. The sound will not interrupt until you open the conversation that was assigned to you.
3. Another shorter sound notification for every **NEW unassigned** conversation. If all of your agents are offline, your conversations will be in a specific area above your current list of assigned conversations, as per the screenshot. The reason why there is a sound notification for those conversations too, is that you won’t forget about them and will be able to join them or assign them to your teammates as soon as possible.

[Test new Sound Notifications NOW](https://console.tiledesk.com/v2/dashboard/#/signup "")

## New Form Builder

If you’re looking to gather customer personal info or engage your customers in a fun and easy way, you can build a form. Thanks to a **form builder**, you can **create a set a questions as well as follow-ups**. For example, you can ask for a customer full name and after the customer provides it to you, your chatbot will follow up asking for their email address, too. But it doesn’t end here. You quickly adapt a pre-made set of questions or customize it yourself from scratch.

You’ve got three options for a Form Builder:

- Base: it asks for a full name and email only
- Advanced: it asks for full name, email, phone and company address
- Custom: tailor it as much as you please!

[Make your first form Now](https://console.tiledesk.com/v2/dashboard/#/signup "")

## ON-PREM FREE WhatsApp Business Integration

A completely free WhatsApp Business integration is now available also for Tiledesk on-premise installation. All you need to do is download the new Docker Compose and let us know how it goes. Any feedback on [our Discord channel](https://discord.com/invite/nERZEZ7SmG) is always very much appreciated.

[Try WhatsApp integration with Docker Compose](https://github.com/Tiledesk/tiledesk/blob/master/docker-compose/README.md "")

##### [Jovana Ugrinic](https://tiledesk.com/author/jovanatd/)

From a legal background to being a newbie in the AI world. Content creator and language aficionado. Effortlessly bad singer.