# Engineering

4 August 2025

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 4 August 2025

#### [Tiledesk Hybrid Search RAG Architecture](https://tiledesk.com/blog/tiledesk-hybrid-search-rag-architecture/)

Retrieval-Augmented Generation (RAG) has become a fundamental paradigm for building intelligent systems that provide context-aware and factually grounded answers. Standard RAG systems, which often rely solely [...]

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25 November 2024

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 25 November 2024

#### [Named Entity Recognition with Generative-AI](https://tiledesk.com/engineering/named-entity-recognition-with-generative-ai/)

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7 November 2024

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 7 November 2024

#### [Build your self-training chatbot with Tiledesk](https://tiledesk.com/blog/build-your-self-train-chatbot-with-tiledesk/)

In this article we’ll examine how to enable your Tiledesk AI Agents with self train capabilities using the Tiledesk flow designer, the Tiledesk semantic engine (aka [...]

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1 October 2024

Published by [Andrea](https://tiledesk.com/author/andreasponziello/) on 1 October 2024

#### [The Tiledesk Instant Messaging engine](https://tiledesk.com/blog/the-tiledesk-instant-messaging-engine/)

MQTT, the protocol behind efficiency in Tiledesk humans and chatbots work together side by side, by day one. Both humans and chatbots communicate on a text-based, [...]